Willow LabsIf you’re not safe right now, here’s where to call.
This page is not the app. It’s a list of phone numbers, a grounding technique you can do in 60 seconds, and a short guide on how to be with someone who is struggling. Use what helps. Then come back.
Pick the number for your region. These reach a real human within seconds. They are free. They will not judge you. You don’t need a script — just say where you are and what is happening.
60-second grounding (5-4-3-2-1)
If your body is rushing, this brings you back into the room. It works because attention can only do one thing at a time. Slow down. Speak each step out loud if you can.
- 15 things you can seeLook around. Name them. Out loud. The mug. The corner of the door. A scuff on the floor. A power outlet. Your shoelace. Pause on each.
- 24 things you can touchPress your palm flat. Feel the texture. The chair under you. The cold of a window. Your own jaw — unclench it. The fabric of your sleeve.
- 33 things you can hearStay silent for ten seconds. The fridge. A car. Your own breath. Whatever is closest, then whatever is furthest.
- 42 things you can smellIf nothing strong is around, smell the inside of your wrist, your collar, the desk. Anything counts.
- 51 thing you can tasteSip water. Hold it on your tongue for a moment. Notice it. Now take one slow breath in for four counts, out for six. Repeat that breath three times.
Hotlines by country
Free, 24/7 unless noted. If yours isn’t listed, dial your country’s general emergency number first.
- 988 is the national Suicide & Crisis Lifeline. 741741 is text-based and free.
- 988 launched 2023, available in English and French.
- 112 works in all EU countries plus UK, Switzerland, and most neighbours.
- Samaritans are free, 24/7. SHOUT is a text-only crisis service.
- Telefonseelsorge — free, anonymous, 24/7.
- 3114 is the national suicide-prevention line, launched 2021.
- 024 is the national mental-health emergency line.
- Telefono Amico — Italian only, daytime + evening hours.
- 116 123 is the EU-wide emotional support line, also operates in Polish.
- 113 Zelfmoordpreventie — free, anonymous, 24/7.
- Mind — daily 14:00–24:00, also chat-based support.
- Бесплатная всероссийская линия для детей, подростков и родителей.
- Lifeline Ukraine — free from any mobile, supports trauma-related crises including war stress.
- Free national psychological help line, 24/7.
- 150 — free national helpline for crisis support.
- Lifeline — 24/7 free crisis support.
- 1737 — free call or text, available 24/7.
- Yorisoi Hotline — free, multilingual support including English.
Numbers verified May 2026. If you find one that has changed, email hello@willowlabs.app and we’ll update within 24 hours.
If someone you love is struggling
You don’t have to fix anything. Most of what helps is presence and asking the boring direct questions. Here’s what therapists actually recommend.
- Ask directly — “Are you thinking about hurting yourself?” Asking does not put the idea there. It opens a door.
- Listen without fixing — Don’t jump to solutions. Don’t say “it could be worse.” Say “I’m here. I’m listening. Tell me more.”
- Remove access to means — If they’ve mentioned a method, gently and matter-of-factly help them put it out of reach. Pills, weapons. This single step saves lives.
- Don’t leave them alone tonight — If the danger is acute — stay, or have someone else stay, or take them to an ER. Don’t make them promise to be okay.
- Take care of you too — Caring is heavy. Talk to someone yourself. You don’t need to carry it alone, and you cannot pour from an empty cup.
What Willow Labs can and cannot do
Willow Labs is an AI companion for the spaces between sessions: a 3 a.m. anxiety spiral, a hard conversation you’re rehearsing, a low Tuesday you can’t name. It uses techniques from CBT, ACT, IFS and other evidence-based approaches.
It is not a therapist. It is not a doctor. It cannot prescribe medication, file a 5150 hold, or guarantee your safety. If you’re in active danger, the numbers above are the right call. We exist for the rest of the days.